Privacy Policy — My Glow To Nurse

1. Information We Collect

• Contact information: name, phone number, email address, mailing address
• Appointment information: booking history, service preferences, appointment notes
• Health information relevant to treatment (“Consumer Health Data”): medical history, allergies, treatment records, and other information you provide during intake or consultation, as needed to safely provide Services
• Payment information: processed securely through our payment provider; we do not store full card numbers
• Photos/media: clinical photos for charting, and marketing images only with your separate opt-in consent (see Terms of Service, Section 6)
• Communications: records of texts, emails, or calls between you and us, including records of your consent to receive text messages

2. How We Use Your Information

We use your information to:

• Schedule, confirm, change, or cancel appointments
• Provide customer support
• Send you appointment-related text messages and reminders (see Section 5)
• Maintain accurate treatment and health records
• Improve our Services and website
• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information, and we do not sell Consumer Health Data under any circumstance without your separate, valid, written authorization as required by law.

We may share information with:

• Service providers who help us operate (e.g., scheduling software, payment processors, our SMS/text messaging platform) under confidentiality obligations, and only as necessary to provide our Services
• Legal authorities if required by law, subpoena, or to protect health and safety

We do not share your mobile phone number or SMS opt-in status with third parties for their own marketing or promotional purposes.

4. No Geofencing

We do not use geofencing technology around any healthcare facility to identify, track, or send advertising or marketing to consumers, or to collect Consumer Health Data, as prohibited under Washington's My Health My Data Act.

5. Text Messaging (SMS) Privacy

• Phone numbers collected for our text messaging program are used solely to send appointment confirmations, reminders, changes, cancellations, and support messages.
• Consent to receive text messages is collected separately from other consents (e.g., our general Terms of Service) and is not bundled into a single blanket agreement.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories, including but not limited to text messaging originator opt-in data and consent, will not be shared with third parties.
• You may opt out at any time by replying STOP. Reply HELP for assistance.
• Message and data rates may apply.
• We retain records of your consent (date, method, and content of the consent obtained) as required to demonstrate compliance with applicable telemarketing and messaging laws.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including Consumer Health Data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Breach Notification

In the event of a breach affecting your personal information or Consumer Health Data, we will notify affected individuals and, where required, relevant regulators, in accordance with applicable law and within the timeframes required by that law.

8. Data Retention

We retain your information for as long as necessary to provide Services, comply with legal and recordkeeping obligations (including applicable clinical/health recordkeeping requirements), and resolve disputes. Upon a valid deletion request, we will delete or de-identify your information except where retention is required by law (for example, clinical recordkeeping requirements for treatment records).

9. Your Rights Under the Washington My Health My Data Act

If you are a Washington resident (this policy applies to all clients, regardless of state, but these specific rights are guaranteed to Washington residents under MHMDA), you have the right to:

• Confirm whether we are collecting, sharing, or selling your Consumer Health Data, and access that data
• Withdraw consent for our collection or use of your Consumer Health Data at any time
• Request deletion of your Consumer Health Data, which we will honor and direct to any affiliates or service providers who received it, except where retention is legally required
• Not be discriminated against or denied Services for exercising these rights, except that withdrawing consent necessary to provide treatment may limit our ability to safely provide that treatment

To exercise these rights, contact us using the information in Section 12. We will respond within the timeframe required by law.

10. Your General Choices and Rights

• You may opt out of text messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal information by contacting us, subject to legal recordkeeping requirements for health-related records.

11. Cookies and Website Analytics

[Insert description of any cookies, analytics tools (e.g., Google Analytics), or tracking pixels used on your website. Note: MHMDA restricts certain tracking/advertising uses tied to health data — confirm your analytics setup does not infer health status for ad targeting.]

12. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect information from minors.

13. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information, including Consumer Health Data, may be transferred as part of that transaction, subject to the protections described in this Policy and applicable law.

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision. Material changes affecting Consumer Health Data uses will be communicated with an opportunity to consent where required by law.

15. Contact Us

My Glow To Nurse support@myglowtonurse.com

To exercise your privacy rights, including rights under the Washington My Health My Data Act, contact us using the information above.